Payment Policy

1. Accepted Payment Methods

At Luxewood, we strive to provide a secure and convenient checkout experience. We accept the following major payment methods for all orders:

Credit Cards: Visa, Mastercard

All transactions are processed in US Dollars (USD).

We ensure that the payment methods displayed at checkout accurately reflect the options available. The payment icons shown on our website, typically in the footer or at checkout, correspond directly to the payment methods we accept.

2. Payment Security

The security of your financial information is our top priority.

Secure Technology: We utilize SSL (Secure Socket Layer) encryption technology to protect your payment details during transmission. This ensures that your data is kept confidential and secure.

Trusted Processors: Payments are processed through reputable and PCI DSS compliant payment gateways. Your full credit card information is not stored on our servers after processing.

3. Payment Process

Authorization: When you place an order, the total order amount will be authorized on your provided payment method. This is a temporary hold to ensure funds are available.

Charging: Your payment method will be charged once your order has been processed and prepared for shipment.

Payment Confirmation: You will receive a payment confirmation via email shortly after your order is successfully placed.

4. Pricing and Taxes

Product Pricing: All product prices displayed on our website are listed in US Dollars (USD).

Included Taxes: The prices displayed on our website include all applicable sales taxes. The price you see is the price you pay for the product, excluding separately calculated shipping costs.

5. Order Validation and Failed Payments

Address Verification: To prevent fraud, we may verify that the billing address you provide matches the address on file with your credit card issuer.

Failed Payments: If your payment fails to process, we will notify you and the order will not be completed. Please ensure your payment information is correct and that you have sufficient funds. You may need to attempt the payment again or use an alternative payment method.

6. Refunds and Disputes

Refund Method: Approved refunds will be credited back to your original payment method.

Payment Disputes (Chargebacks): We encourage you to contact us directly at info@luxewood.shop to resolve any issues before initiating a chargeback with your bank. We are committed to working with you to find a satisfactory solution.

7. Contact Us

If you have any questions about our Payment Policy, your transaction, or the security of your payment, please contact our customer service team:

Email: info@luxewood.shop

Phone: +1267-626-1524

Hours of Operation: Monday to Friday, 9:00 AM to6:00 PM,GMT-05:00)Eastern Standard Time(New York)