Payment Policy

Last updated: February 2, 2026

This policy explains our payment methods, pricing, and billing practices.

Accepted Payment Methods: We accept the following payment methods:

  • Visa
  • Mastercard

All payments are processed securely through our payment gateway.

Payment Authorization: When you place an order, your payment method will be authorized and charged at the time of purchase. You must have sufficient funds or credit available to complete the transaction.

Pricing and Taxes: All prices displayed on our website are in U.S. dollars (USD). Product prices include applicable taxes. You will not be charged additional taxes at checkout. The final amount you pay includes the product price (with taxes included) plus any applicable shipping fees.

Shipping Costs: Shipping costs are calculated based on your order total:

  • Orders $500 or more: Free shipping
  • Orders under $500: $20 flat rate

Shipping charges are clearly displayed during checkout before you complete your purchase.

Order Total Transparency: Before finalizing your purchase, you will see a complete breakdown showing:

  • Item subtotal (taxes included in product prices)
  • Shipping fee (if applicable)
  • Order total

Payment Security: We use industry-standard security measures to protect your payment information. Your credit card details are encrypted and processed through secure payment systems. We do not store complete credit card information on our servers.

Declined Payments: If your payment is declined, please verify your payment information and try again, or contact your card issuer for assistance. Orders cannot be processed until payment is successfully completed.

Fraud Prevention: We reserve the right to verify payment information and may request additional verification for certain orders to prevent fraudulent transactions. Orders flagged for verification may experience processing delays.

Billing Address: Your billing address must match the address on file with your credit card issuer. Mismatched information may result in payment delays or order cancellation.

Store Information: Luxewood 10805 Gardenia St, Charlotte, NC 28215-8628, United States Phone: +1 608-209-5207 Email: info@luxewood.shop Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM  (Eastern Time (ET)