Privacy policy
Last updated: February 2, 2026
At Luxewood, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect:
We collect information you provide directly to us, including:
- Name, email address, phone number, and shipping address when you place an order
- Billing information and payment details (processed securely through our payment processor)
- Account information if you create an account on our website
- Communications when you contact our customer service team
- Information you provide in surveys, reviews, or feedback
We also automatically collect certain information when you visit our website:
- Device and browser information
- IP address and location data
- Pages visited, links clicked, and browsing behavior
- Cookies and similar tracking technologies
How We Use Your Information:
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, including shipping updates
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
Information Sharing:
We may share your information with:
- Service providers who assist with order fulfillment, payment processing, shipping, and website operations
- Shipping carriers to deliver your orders
- Analytics providers to understand website usage
- Legal authorities when required by law or to protect our rights
We do not sell your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies:
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, though disabling cookies may affect website functionality.
Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights:
Depending on your location, you may have rights regarding your personal information, including:
- Accessing the personal information we hold about you
- Correcting inaccurate information
- Requesting deletion of your information
- Opting out of marketing communications
- Restricting or objecting to certain data processing
Marketing Communications:
If you've opted in to receive marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy:
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy:
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us:
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Luxewood 10805 Gardenia St, Charlotte, NC 28215-8628, United States Phone: +1 608-209-5207 Email: info@luxewood.shop Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM(Eastern Time (ET)