Contact Us
Last updated: February 2, 2026
We're here to help with any questions, concerns, or feedback you may have. Our customer service team is committed to providing prompt and helpful assistance.
How to Reach Us:
By Email: info@luxewood.shop We typically respond to email inquiries within one business day during our operating hours.
By Phone: +1 608-209-5207 Our phone lines are available Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time (ET)
By Mail: Luxewood 10805 Gardenia St Charlotte, NC 28215-8628 United States
Customer Service Hours: Monday to Friday: 9:00 AM to 6:00 PM (Eastern Time (ET) Closed on weekends and major U.S. holidays
What We Can Help With:
- Order status and tracking information
- Product inquiries and specifications
- Shipping and delivery questions
- Returns and refund requests
- Payment and billing concerns
- General assistance and support
For the fastest response, please have your order number ready when contacting us about an existing purchase.
Store Information: Luxewood 10805 Gardenia St, Charlotte, NC 28215-8628, United States Phone: +1 608-209-5207 Email: info@luxewood.shop Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time (ET)