Terms of service
Last updated: February 2, 2026
Welcome to Luxewood. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
Acceptance of Terms:
By placing an order or using our website, you acknowledge that you have read, understood, and agree to these Terms of Service and all referenced policies, including our Shipping & Delivery Policy, Returns & Refund Policy, Payment Policy, and Privacy Policy.
Eligibility:
You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By using our website, you represent that you meet these requirements.
Account Registration:
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate and current information and to update it as necessary.
Product Information:
We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not warrant that product descriptions, colors, or other content is completely accurate or error-free. We reserve the right to correct errors and update information at any time.
Pricing and Availability:
All prices are in U.S. dollars and include applicable taxes. Shipping fees apply as outlined in our Shipping & Delivery Policy: orders of $500 or more receive free shipping, while orders under $500 incur a $20 shipping fee. We reserve the right to change prices, discontinue products, or limit quantities at any time. If a pricing error occurs, we may cancel affected orders and notify you.
Orders and Payment:
When you place an order, you make an offer to purchase products subject to these terms. We reserve the right to accept or decline any order. Payment is due at the time of purchase using accepted payment methods (Visa, Mastercard). All sales are subject to payment authorization and fraud verification.
Shipping and Delivery:
Shipping is available only within the United States. Processing time is 1-2 business days, with delivery taking 3-6 business days after shipment. Complete details are available in our Shipping & Delivery Policy. Risk of loss passes to you upon delivery.
Returns and Refunds:
Returns are accepted within 30 days of delivery for eligible items in accordance with our Returns & Refund Policy. Return shipping costs are the customer's responsibility for standard returns. Refunds are processed within 10 business days of receiving returned items.
Cancellations:
Order cancellation before shipment may be possible but is not guaranteed. Once shipped, orders cannot be cancelled and must be returned following our returns process.
Intellectual Property:
All content on our website, including text, graphics, logos, images, and software, is the property of Luxewood or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Prohibited Uses:
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality or security
- Impersonate any person or entity
- Collect information about other users
- Transmit viruses or malicious code
Limitation of Liability:
To the fullest extent permitted by law, Luxewood shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.
Disclaimers:
Our website and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free website operation.
Indemnification:
You agree to indemnify and hold harmless Luxewood, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our website, violation of these terms, or infringement of any rights of others.
Dispute Resolution:
These Terms of Service are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of North Carolina.
Modifications:
We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website with an updated date. Your continued use after changes constitutes acceptance of the modified terms.
Severability:
If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.
Entire Agreement:
These Terms of Service, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Luxewood regarding use of our website and services.
Contact Information:
For questions about these Terms of Service, please contact us:
Luxewood 10805 Gardenia St, Charlotte, NC 28215-8628, United States Phone: +1 608-209-5207 Email: info@luxewood.shop Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time (ET)