Limited Warranty

Last updated: February 2, 2026

Luxewood stands behind the quality of our products. This Limited Warranty outlines the coverage and resolution process for product issues.

Dead on Arrival (DOA) Coverage:

If your product arrives damaged, defective, or non-functional, you must notify us within 48 hours of delivery. Please contact us at info@luxewood.shop or +1 608-209-5207 with:

  • Your order number
  • Description of the issue
  • Clear photos showing the damage or defect

Failure to report issues within 48 hours may limit our ability to provide warranty coverage.

What This Warranty Covers:

This warranty covers defects in materials and workmanship under normal use. It applies to products that arrive damaged or prove defective within the warranty period.

What This Warranty Does Not Cover:

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper care
  • Normal wear and tear
  • Damage from accidents, modifications, or unauthorized repairs
  • Products marked as "Final Sale" (unless DOA)
  • Damage occurring after delivery due to customer handling

Resolution Options:

Depending on the nature of the issue and product availability, we may offer:

  • Replacement of the defective product
  • Repair of the product (if feasible)
  • Refund of the purchase price

The specific resolution will be determined on a case-by-case basis after we review your claim and supporting documentation.

Return Shipping for Warranty Claims:

For valid warranty claims involving damaged or defective products, Luxewood will cover the cost of return shipping. We will provide instructions and, if applicable, a prepaid return label.

Claim Process:

  1. Contact us within 48 hours of delivery for DOA claims or within 30 days for other defects
  2. Provide required information and photos
  3. Await our assessment and resolution offer
  4. Follow provided instructions for return or replacement

Warranty Limitations:

This warranty is limited to repair, replacement, or refund as described above. Luxewood shall not be liable for any indirect, incidental, or consequential damages arising from product defects.

Legal Rights:

This warranty gives you specific legal rights. You may also have other rights that vary by state.

Questions:

For warranty claims or questions about coverage, please contact our customer service team.

Store Information: Luxewood 10805 Gardenia St, Charlotte, NC 28215-8628, United States Phone: +1 608-209-5207 Email: info@luxewood.shop Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM  (Eastern Time (ET)